If the item doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order. I am not sure I understand why a rug that has been opened would be useless to you? Don’t be surprised if they never return it, on about half of the return requests I approve the buyer does not follow through and actually make the return. Costing me $99 to ship unwanted rug back, more than half the price of the rug. Amazon doesn't price match. Tip: If you don't see the order you're looking for, select the date on which you placed the order from the drop-down menu in the upper part of the page. "Dear Buyer 10 Minutes later got a A-Z filed how can that be after 3 months. Perhaps they’ll do the math, and decide not to return after all. Then, fold the top and bottom of the rug towards the middle so that the tasseled ends are facing each other but not touching. Using pickup options. .noScriptDisplayLongText { display : none; } If you try to charge a restocking fee or make any charges to them for item no longer being new all they have to do is submit an A to Z claim against you stating the rug was not as described and you will be out all your money and rug also. Roll the rug tightly from end to end, neatly into a snug roll and tie with twine (do not apply tape to the product). I just did all this right to the letter and the buyer opened a A-Z. Please select what best describes the information: Thanks! Otherwise let them know that a trampled rug is only 50% of the purchase price. … we’re talking about unchecked aggression here, dude. You are allowed to charge up to 20% restocking fee on all disccretionary returns and up to 50% if the item is not returned in the condition that you sent it (with all tags, parts, inserts, packaging, etc. 8' X 10' rugs delivered, I tossed plastic packaging and can't abide by chemical smell of rugs that is not dissipating. Track or cancel orders, Returns & Refunds Thank you for ordering a new (item)(serial) from us on Amazon. 30 day return policy sticks you but most likely they will end up keeping it since they are required to cover return shipping and you can charge them 50% since the item is no longer able to be sold on amazon as it is now used. And the bigger picture, for future references is to realize this is the nature of retail, it happens to sellers via online and physical locations all day everyday. [/quote] Insert a copy of your return authorization number (RMA) showing your name and address, inside the rolled rug. Thanks The rug was delivered over 2 weeks ago. Please ship it to (address) >I know because this happened to me. How exactly would you word the responding email? As it is not what they wanted (but they did not claim not as described or defective) it is a discretionary return, and you are allowed to withhold outgoing shipping, not compensate for return shipping, and withhold up to a 20% restocking fee. If you decide to charge a restocking fee you should explain that before the customer takes the time and spends the money to return the rug. Just had a buyer request a return after 3 months I explained to the buyer the 30 return policy and at this time I would not be able to accept the return. Select the item you want to return, and select an option from the Reason for return menu. I am sure the rug is fine, except maybe one or two spots where doggie had a little accident. Oriental Weavers Revival 550H Area Rug 5' 3 x 7'6"". Select the item you want to exchange, and select a reason from the Reason for return menu. That rug really tied the room together, did it not? what if i've opened the packaging and decided i don't like the rug, can i return it? Start by visiting the Gift Return Page and enter your order number which is the 17-digit code found on the packing slip. don’t let them get away with scamming you. @homerun @appliance It is the practice of most sites I have seen that sell rugs, usually stated as something like no-hassle returns. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased. Whether or not you do those things is up to you, as customer service is important, and you may go above and beyond in the interests of making the customer happy. Using Heavy-Bulky return options, handled by a specialty carrier team. I returned one to Pottery Barn. What are you talking about? Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com error Up to 50% of the item’s price. No matter how you look at it, it dosent end well form you on this platform, its designed for the customer to always win in a situation like this on Amazon. Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box. Do you know the return policy on the rug if I don't like it? You can exchange items that qualify through Your Orders. To return a gift, see Return a Gift. From huge retail to mom and pop shops. Go to Your Orders and select Return or replace items beside the item you want to exchange. While we're unable to respond directly to your feedback, Since this is an old thread, I imagine that you had authorized a return (non-prepaid) and the customer has not (yet) exercised it. Shipping carrier information, Account Settings It is important to authorize a return ASAP to establish you are following policy and to defend against A-Z. The rug would now be useless to me. is there a cost to returning a rug if the size and color do not work. If your metrics cannot withstand either of these you may want to consider if charging a fee is what you want to do. You should, also, keep in mind that your customer is always free to file an A-Z claim or leave a negative if you do charge a restocking fee. Exchange or return items, Manage Prime There's a problem loading this menu right now. The fact that they opened it is not really a big deal. Powered by Discourse, best viewed with JavaScript enabled, Buyer wants to return a rug as no longer wanted. it needs to arrive by (30 days from today) For details on what types of items can be exchanged, see Exchanges and Replacements. Amazons gonna do what ever they want no matter what their policies say. .noScriptDisplayLongText { display : block; } Help!! You are required to accept returns on all Amazon sales for at least 30 days from the date the product was received by the buyer. It’s just like you went to walmart and returned a TV…they have to eat it. You could repackage it as new, if they haven’t been walking all over it deciding the color isn’t right. And something to think about when you are tempted to provide a pre-paid return label, it may very well create a return that otherwise would not have happened. Good luck getting the buyer to pay return shipping even tho that’s Amazons policy (if not wanted or needed buyer pays return shipping) and then the 20% restocking fee . 8' X 10' rugs delivered, I tossed plastic packaging and can't abide by chemical smell of rugs. I understand that you had something different in mind, and would like to return this one. Now you have to eat it. I know because this happened to me. You MUST accept the item back and refund some portion of their cost. I’m guessing they have opened it and it is no longer new. Change email or password. Select the department you want to search in, Select the item you want to exchange, and select a reason from the, This isn't the information I was looking for, Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates.