ttach to the item. This has got to be one of the worst customer service experiences I have ever encountered. This was a huge purchase for us and was almost $4000, more than we have ever paid for any kind of furniture. They never emailed to say there was a problem, or even to tell me it had shipped. The quality & customer service are great especially the lady name Lisa stamps. What is that about?? I’m struggling to believe that it’s true that Australian single bed mattresses don’t fit your bed frames?! They are based on the weight and size of the item and the postcode for delivery. Pottery Barn Global Customer Support. We know that we have let you down, and for that we are very sorry. Hi. In summary - placed an order, was not informed that one of the items was not in stock, consequently 1 item arrived, the other didn't. They do not allow for customer pickups at their warehouse. We are so sorry you are having a poor experience. Additionally, our Small Standard and Standard Delivery service will no longer provide a room of choice delivery but instead will be delivered into the customer’s choice of either their home’s first room closest to their door or into their garage. I am happy to know that you had a wonderful experience! It is once again sitting in the warehouse, needing to have the address checked/updated. I am sorry, but I do not have access to that email address. I made an order for an arm chair & ottoman end of July. Bought a really expensive wall art that corroded / rusted after one year. The authorization will fall off within the next few business days depending on your banking policy. All the negative reviews are the truth. ... Will you please send us a direct/private message with your order number so that we can get that removed? That certainly is not the experience we want our customers to encounter when you contact us for assistance. Thank you! Similar opinion? I understand your concerns regarding our delivery fees. In summary - placed an order, was not informed that one of the items was not in stock, consequently 1 item arrived, the other didn't. How can such a large company be so disrespectful of their customers If we have the template, we can make you a slipcover 2. If you will please supply us with your name and order number we will see what we can do to help you. Pottery Barn Global Customer Support. I see notes on your order and it looks like someone has finally responded to your email inquiry. I am sorry, but I don't have access to your inquiries with our Support/Customer Service team. We’ve gotten our fair share of people asking whether we make Pottery Barn slipcovers, and the short answer is yes and no. Hi. That was almost...Read more, I am sorry to hear of the difficulties you have had with your return and trying to get the correct items you ordered delivered to you.... Read more. Pottery Barn Global Customer Support. I am so happy I read them. I can categorically say I had an excellent experience. Pottery Barn Global Customer Support, PBA Kids Australia online delivery system is not functional. ... Read more, I appreciate your response, but just as the response I received this morning, you have failed to notice that I have already returned the item with Australia Post and have forwarded photos of the Track... Read more, I posted the item on the advice of the person I spoke to when I rang to chase up a return label. Thanks for your feedback.... Read more. If you could please private message us your order number, we can look into this further. I have noticed you have now taken payment for this item (today) b... Read more, I called the phone number supplied on your order, and left a voice message. Pottery Barn Kids Support. Dimi. Also, I can review the replacement request and may be able to issue it before the return has been received at our warehouse. Please know that our e-commerce is working to clarify the website so that there isn't anymore... Read more. I would rate Laura's Customer Service 10 Stars. What they did not tell me was that I would need to contact them to tell them that it was back in stock and that I would need to ...Read more, We are sorry for your negative experience with our customer service department. Pottery Barn charged a fixed $125 delivery fee on top of the price of a cabinet, regardless of whether it was purchased online or in store, because they do not hold the products in store. At this time we do not offer a But Online, Pickup In Store option. StarTrack has confirmed they delivered the rug to the Horsely Park (Williams Sonoma/Pottery Barn warehouse) address 12 October at 1.41pm AEST. I am so sorry that you are having such a hard time with the delivery of your quilt. We received a set of what I would describe as light to mid green coloured chairs. Thank you Pottery Barn.. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I am truly sorry for any inconvenience this has caused. I am sorry to hear that the color of your chairs was not as depicted on the website and I am also sorry you were charged a 20% return fee. I am honestly appalled. Fast delivery to regional Australia and a Gorgeous lantern.. Just horrible. No attempt to contact me has been made, Hello Kim,We are so sorry the courier has not contacted you for pick up yet. I wish I saw all these reviews before I placed my order - it didn’t even cross my mind as it was “Pottery Barn”. Warm regards, DON'T DO IT! I know it is frustrating when you are looking for answers and none are available. I have issued a full refund for your order. Apparently too big to hold in store??? We have had many, and much bigger, trucks to our house with no issues so it was very unusual that this driver had such issues. I appreciate your response, but just as the response I received this morning, you have failed to notice that I have already returned the item with Australia Post and have forwarded photos of the Track... ing Number, receipt showing cost of postage and the item being posted. Let me check with my supervisor to see if I can have her pull it and forward it to me.... Read more. Please know that our e-commerce is working to clarify the website so that there isn't anymore... confusion about whether you are purchasing just a cushion or the chair frame, too. I am seeing our support department authorized your credit card in the amount of $811.75 for the item number 1593933, Merced Glider, Gray Linen Blend, and it’s now in released status. We will be happy to help as needed.... Kind regards, Read more. When I received them they were the cushions onlyThe web site specifically described the settings and nowhere mentioned it was the cushions onlyI sent everything back and demanded a refund if the product as well as the delivery feePottery Barn were advertising false and misleading products which I could complain to the ACCC to have Pottery Barn suedThe man on the phone agreed with what I said and was organising a full refund including deliveryWell that was nearly 2 months ago and I call every week to complain and...Read more, I am sorry that you have had such a difficult experience with your order and return.... Read more, Order 1409606My phone is 0416216216Nobody gets back to you... Read more, I am so sorry and I understand your frustrations.