yeah, I can schedule this right now, how about Saturday?”, (we were planning on being out of town for Thanksgiving for most of Saturday so we were going to have to cut our trip short so we could be here Saturday morning but since we could see the light at the end of the tunnel it seemed worth it), She said “Alright, you’re all set, they’ll be there Saturday. “I still haven’t heard from anyone, do you have an update on your end?”, She reminded me “The ticket is closed on my side so there’s nothing for me to do, I’ll call the other department and make sure they service this request as soon as possible.”, This time I told her “how about I call them. If you want your response They’ll call you later this week to tell you what 2 hour window they’ll be at your house.”, I was so excited. I called them to cancel the order, that they cannot even prepare for shipment and they told me that I couldn't cancel the order! Thanks West Elm for your reply. still struggling to get this refunded as customer service seems to think these are returned items and they can't refund shipping for them. But then nothing ever happens. What’s the number that you’re about to call? Yes. From general queries to processing returns, we're here to help. We bought 2 Dunham couches that were just delivered in April. Not impressed at all with their customer service, and reading these comments I'm not looking forward to my chances of getting this resolved. For those of you keeping track at home, this phone call was made at 3:10. Returns. (don’t get your hopes up). Email. Hmm, that’s a bummer. I havent heard anything yet. I guess if West Elm won’t take them both back we’ll just return the broken one, then we’ll sell the other and be a little reluctant to buy furniture from West Elm in the future. PissedConsumer1016713. I apologize for my delayed response as I was out of the office on Tuesday and Wednesday. I ordered them in person and scheduled for them to be delivered in April. Just move on? I found a voicemail after a while and noticed that it was them wanting to schedule to come inspect the couch so they can fix it. This delay was my fault, I didn’t see that they called and didn’t check my voicemail right away. We would like to see if there is another resolution for this as far as having the damaged sofa repaired or replaced as this does seem uncommon for our sofas. Keep me signed in. I’ve been trying for a long time to get an issue of mine resolved with West Elm. Wait… why was it easier for me to get this scheduled than for someone that works there? Thank you for providing me these pictures. She said she’d watch it on her side and that she’d know if nobody contacted us within 24 hours. Fees: Flat Rate fees, Ship to Store fees, and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment + Review page. Honestly, an Ikea couch would have last longer. And again. west elm offers modern furniture, home accessories and decor featuring inspiring designs & colours. This time I get a voice message that says “I’m sorry, we are closed for the day. Track Order; Ship To: The flag of United States of America. Great Comment! I will forward your information on to that team member and let them know you do request to be called back. In what sense has this been resolved that you closed out the ticket? I placed an order last night and called immediately to cancel they refused. Would you be possibly interested in a replacement? I’ve reached out again to the manager of the delivery quality team and told her this needs to be resolved within the next 24 hours. I called the next day to cancel an order that hadn't shipped yet and was told it would be cancelled. When checking on your order I found it is still under review by our delivery quality team. She gave me a few numbers to write down and the phone number. They couldn't provide any good reason for this, apparently I could only refuse the delivery when they were calling me, 1 month from now or who knows when. Click to view your account. I do not want these couches fixed. We’ll return the couches and we’ll give you a full refund.”. Is it in a high traffic area in your home? Guessing when I call tomorrow they are going to refuse to cancel the item. Why? Yes sure, if I cannot cancel it after a couple of hours with the item clearly not in their inventory I wonder how beautifully they would handle a cancellation when it's delivery time.. Unbelievable. I called her again the next morning. I’ve contacted many people at West Elm via both email and phone. I’d be happy to pass along any feedback you’d like to share. Click to track your order. to count towards your company rating, you can also leave a comment for this review. Telling me it ships almost immediately after purchase. Let me call the driver and get back to you on that.”, At 2:50 she called back and said “Sorry, the truck broke down, we’re going to have to reschedule your pickup for another time next week.”, I laughed and said “you’re kidding, right?”. We would like to return both couches. Ha. I realize that I didn’t get that lady’s phone number to call her directly if there was an issue. West Elm Free Shipping Code is provided by westelm.com for their customers to reduce shipping cost, and it usually avalible for all items.Add the minimum spend to your shopping cart and then the free shipping offer will apply automaticlly.Confirm your order and use the coupons on West Elm Free Shipping Code November 2020 list, and apply this shipping offer. And you still have my money. Called to cancel order and they cannot cancel it because it is in process. Placed an order and called to cancel it within 8 minutes of placing the order. I look forward to your reply. Shop our online selections or visit our stores in Canada. Customer service assured me items were cancelles and I was to get a refund. Write a blogpost? After asking for more options she said she’d call the driver and see if they could deliver on Monday instead and that she’d get back to me right away. Save up to 15% OFF with valid West Elm Student Discount and Black Friday Deals for westelm.com. I have included my contact information below for your reference.