We will notify you by email when the order is ready for pickup. Engineered wood shelf with a walnut veneer. Assembly required. Enjoy reading our tips and recommendations. The amount charged - $165.13 - could not be explained by either West Elm or Comenity Bank. Shopped around a long time for an attractive, comfortable, and reasonably priced settee that was made in America, and was thrilled to come across West Elm! Must be attached directly to wall; cannot stand independently. each. This item is only available for shipping. Set can be arranged together or separately. These groups focus on workspace products, hospitality products and trade deals for brands respectively. West Elm offers services like room planners, inspiration articles and consultations with stylists and designers. miles of you. The shipping rate varies depending on your order total and shipping options. We'll pull it all together for you. No one I spoke to seems to be on the same page. When I call back, I enter into the same cycle of “oh it will actually be here next week.” Yet it doesn’t come and they don’t proactively contact me. To protect the finish, avoid use of chemicals and household cleaners. I initially was very patient due to COVID (as this was the main excuse for delays), however I have found that the computer system they use to track their inventory is completely incorrect. Privacy Policy (Updated January 2020) | bed linens, cushions, tableware, small furniture items under 25kg) will be delivered via UPS. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. $128.63 I also ordered the Sebastian chair in Dark Horseradish. Legal Statement, Need Assistance? keeping our community safe and healthy is our top priority. Unsubscribe easily. Items shipped directly from the manufacturer and oversized items are not eligible for next day delivery. Note: Next day delivery service is not available for out-of-stock items, personalized items or for items shipped directly from the vendor. Wipe clean with a soft, dry cloth. For more information about reviews on ConsumerAffairs.com please visit our Fair Trade is a movement that creates sustainable opportunities for workers through trade agreements. Open desk and two fixed shelves. White/Espresso: Solid wood frame in Espresso & wood shelves in a White lacquer finish. The only reason for 4 rather than 5 stars is a) because it was lame to order something only to find out it wasn't in stock, and b) if I wrote a 5 star review, people would think it was phony! plus, the gift that always delights SHOP EGIFT CARDS →, more ways to shop that are safe & eco-friendly: pick up at our stores or at a UPS Access Point™ LEARN MORE →. Accessibility | (20%) back in Reward Dollars* OR opt for 12 months special financing** on purchases of $750 or more when you shop with your West Elm Credit Card. YES, a piece of furniture that is not eligible for return, that I paid top dollar for, will be botched together for assembly by myself. 71 cm w x 46 cm d x 194 cm h. Solid wood frame. West Elm LOCAL: The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Ninety percent of their products are designed in-house from organic and sustainably sourced materials. NOTE: From Monday 3rd August, our team of delivery professionals will be resuming home delivery with the option of assembly - safely & securely. All in all, a good experience. Visit our Shipping Information Page for more information. In-stock items can be picked up 2 hours after your order is placed at no additional cost. I bought a small townhome after my home burnt down, so I needed to buy all furniture. Brand extensions: When getting the right parts delivered, waited a month to schedule assembly. Each piece is GREENGUARD-certified and made from sustainably sourced wood in a Fair Trade Certified™ facility. KEY DETAILS Tempered glass top. My Bradford sofa is assembled and hand upholstered in the US, and you can select from many colors (I chose Cayenne and it is BEAUTIFUL). It fits in with an eclectic mix of bedroom or living room styles. First delivery attempt, after waiting months, was missing a key support beam and screws. Overall product dimensions (each): 17.1"w x 14.8"d x 76.9"h. Shelf dimensions (1): 15.4”w x 7.2”d x 14”h.