Ask a question about working or interviewing at Seattle Coffee Gear. He didn’t want to wait for technician. I didn’t receive his video, but I found one where Gail explained how to program the PID (There has been plenty of times I had watched videos with Gail, and that enticed me to order this precise system from them. He asked me only a couple of questions what the settings said on the display to make sure everything was correct. Find the Perfect Coffee Maker With Us. Seattle Coffee Gear is a great place to work hard but have fun doing it. From now on I will no longer spend my well-earned money on anything from this company, and will find better elsewhere with no doubt. Review #817847 is a subjective opinion of poster. What happened? It was a nice place to work when I first started, but quickly went down hill. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. So I was scared it would damage my machine and I turned it off. Our product reviews cover our thoughts on product performance, what unique qualities a product offers, and where it fits in the coffee world. A lot of cliques there and if you don't fit in you will not last. But with terrible management and ownership, and lack of support in customer service it quickly became a nightmare. We are processing your message. After receiving this 'Certified' Refurbished Super Automatic espresso machine, we followed the instructions, and the unit still failed to get past priming the pump. Seattle Coffee Gear is a great place to work hard but have fun doing it. The most enjoyable part is learning how to fix espresso machines. Contact Seattle Coffee Gear Customer Service. What can we help you with? Get the latest updates on new products and upcoming sales. The algorithm is subject to change in future. Management was rocky at times, but the young company is working out the kinks and moving forward. He found it and told me (this was on Friday of march 26th) Technician was not there and I was told he would be back on Monday to see my video and would then let me know what could possibly be wrong. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. There is not enough information available to create the chart. I am a paying customer and I didn’t receive what I asked for nor get the right information to solve the problem. To ensure that our customers get the best coffee makers for their needs, our expert team here at Seattle Coffee Gear tests and reviews all items in our inventory. Great place to work. HORRIBLE CUSTOMER SERVICE. It took me 4 hours to install, but every step I took I had to double check because my machine is so expensive. I made a video but unfortunately it was too long and he wanted to have the entire video footage. I learned how to fix espresso and coffee machines. I don’t want to make any type of mistakes to cause damage. Asking us to stick a turkey baster inside a 10 minute old machine is ridiculous! Explore skills and training, pay raises and promotions and management and culture. Rate your employer to help people make better career decisions. Management was lacking in communication skills and the staff was pretty much a clique mentality and not really welcoming at all, you will feel like an outsider at all times. Review authors value the most Website. It can get slow but the time goes by fast with amazing co- workers who have quickly became some good friends of mine. Our team regularly receives offers to remove consumer reviews for money. I purchased a brand new PID from www.seattlecoffeegear.com for around $260.00. The only thing I know for a fact is that my money was wasted, and it is completely wrong to have no warranty for this expensive piece that I bought to make my espresso machine work efficiently. Blog article. Refurbishment manager is cool, but the rest aren't so cool. Same thing happened to me but my it happened three times and I lost 150$ in shipping.buyer beware they sell u broken down machines, For more information about PissedConsumer check out our Pissed Consumer © 2020 All Next I call www.seattlecoffeegear.com and spoke to Nakita Parramore from technical support. While the company culture is great, the pay is low and new processes and ideas are slow to be implemented. That was a BIG MISTAKE and was very disappointed, so I called Nakita Parramore back, told him I never received an email from him with the link for that video. Whenever we have the pleasure of getting some serious hands-on time with a product, we do our best to give our honest review. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. Take a look at our reviews below! Music is played throughout the day, selected by all team members. Now because I installed it myself the warranty is voided. Unfortunately I got a call on Saturday from Mr. “ I know more than you ” Nakita Parramore, he told me because I installed the PID by myself the warranty would no longer be in affect and was void. The VP of operations was awesome and very trusting and able to teach. Seattle Coffee Gear ranks 503 of 1758 in Appliances and Electronics category. Seattle Coffee Gear was first mentioned on PissedConsumer on Oct 10, 2012 and since then this brand received 3 reviews.. Seattle Coffee Gear ranks 502 of 1753 in Appliances and Electronics category. They did this with absolutely no notice to me, so my friend waited for 2 days at her house to accept the delivery, and it never showed up. Wondering what we think of a certain grinder or brewer? Customer service was no help. With us, you can be sure that you’re making a quality investment, no matter which coffee maker you choose. Don't work here..its not worth the headache. cool manager (refurb) free coffee and espresso, Politics and emotional employees( Refurb only). Nakita came up with an idea to record a video again after many times from beginning to make sure that he could clearly see the rising temperature, and make sure all buttons are set correctly. Seattle Coffee Gear was great at first and promised lots of advancement. Now we are out over $110 and didn't even get a single coffee. I waited on the phone to confirm he saw my video. REALLY?? Atleast it was FREE SHIPPING to us, right? Consumers are not pleased with Exchange, Refund and Cancellation … The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. They decided to charge us for shipping after we returned the unit, only giving us a partial refund for this piece of *** that was their mistake to begin with. Do you have something to say about Seattle Coffee Gear? I have never heard of this. Our community is ready to answer. He wanted me to upload video on YouTube and make it public. He didn’t come up with any problems. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Bad management, no communication, unfair pay. I then told him I found it, and watched it. Our product reviews cover our thoughts on product performance, what unique qualities a product offers, and where it fits in the coffee world. Typical day there is unboxing, fixing, cleaning, assembling, packaging and shipping coffee machines. I had to have it shipped elsewhere, as I work out of town during the week. This company is small and things move slow. Hardest part of the job is dealing with so many employees that are very temperamental and emotional. This little device is supposed to make your coffee espresso way easier. If they repaired (what?) SCG has a great culture and the employees are great. $69 to ship it back. After all the wiring and installation was done I turned it on for the first time. Lastly Nakita Parramore should not be in customer service he is misleading and one of the rudest people I have ever had to encounter.